Warranty assure FAQ's
Find clear answers to common questions about our policies, claims process, and cover, all in one place.
Need a hand? start with our FAQs
1. What types of vehicles can be covered under a warranty?
Most cars and light commercial vehicles can be eligible for warranty cover, subject to criteria such as age, mileage, condition, and service history at the start of the policy. Coverage may vary depending on the vehicle type and the level of protection selected. Eligibility is confirmed during the quotation process, and full details are outlined in your policy documentation.
2. What does my warranty cover?
Cover depends on the level you choose — Essential, Premier or Exclusive.
Each level clearly outlines the components included, so you know exactly what protection you have in place. Higher levels of cover include a broader range of mechanical and electrical parts.
Full details are provided in your policy booklet before you purchase.
3. Are parts and labour included?
Yes. For authorised repairs, we cover both parts and labour for listed components, up to the claim limits set out in your policy.
4. Can I choose my own garage?
Yes. Repairs can be carried out at any VAT-registered garage within the UK.
We simply ask that you contact us for authorisation before any work begins so we can approve the repair.
3. How do I make a claim?
If your vehicle develops a fault:
Stop driving the vehicle (if continuing could cause further damage).
Contact our claims team for authorisation.
Ask your chosen VAT-registered repairer to diagnose the issue.
Once authorised, repairs can proceed.
We aim to make the process straightforward and supportive from start to finish.
4. Is wear and tear covered?
Certain levels of cover may include wear and tear on specific components, subject to the terms outlined in your policy booklet. Routine service items such as brake pads, tyres, filters and fluids are not covered unless specifically stated.
5. Do I need to service my vehicle?
Yes. Your vehicle must be serviced in line with the manufacturer’s recommended schedule. Keeping up with servicing helps maintain reliability and ensures your warranty remains valid.
6. Is there a waiting period?
Your policy documents will confirm if a waiting period applies. This helps ensure cover is in place for unforeseen mechanical failures rather than pre-existing issues.
7. Can I transfer my warranty if I sell my vehicle?
Yes. In most cases, your warranty can be transferred to the new owner (subject to an administration fee), which can help increase the vehicle’s resale appeal.
8. How long does the warranty last?
We offer flexible terms, typically 12, 24 or 36 months, depending on the cover selected. This allows you to choose the level of long-term protection that suits your needs.
9. What is not covered?
Warranty Assure does not cover:
Routine servicing and maintenance
General wear items (unless specified)
Damage caused by neglect, misuse or overheating
Pre-existing faults
A full list of exclusions is detailed in your policy booklet so you can review everything clearly before purchase.
10. Is Warranty Assure insurance?
Warranty Assure products are vehicle protection plans designed to provide support in the event of mechanical or electrical failure. Full details of how your plan operates are outlined in your agreement documents.
12. Is there a mileage limit on my warranty?
Yes. Your policy will confirm the maximum total mileage your vehicle can reach during the term of your agreement. This ensures the plan remains fair and sustainable for all customers.
13. Is there a claim limit?
Yes. Each plan has a maximum claim limit per repair and an overall aggregate limit for the duration of the policy. These limits are clearly outlined in your policy documentation before purchase.
14. Can I take out cover if my manufacturer warranty has expired?
Yes. Warranty Assure cover is specifically designed for vehicles outside of their original manufacturer warranty period.
15. Can I cancel my warranty?
Yes. You have a cooling-off period after purchasing your policy. Full cancellation terms, including any applicable refunds, are outlined in your agreement documents.
16. When does my cover start?
Your cover start date will be confirmed in your policy schedule. Some plans may include a short waiting period before claims can be made.
17. Does my warranty include breakdown cover?
Breakdown assistance is separate from mechanical breakdown warranty cover unless specifically stated within your plan documents.
18. What happens if my repair costs more than the vehicle is worth?
Your policy will detail how claims are handled in this situation. In some cases, settlement may be limited to the vehicle’s current market value.
19. Is diagnostic time covered?
Yes — reasonable diagnostic time required to identify a covered fault may be included, subject to authorisation.
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Customer reviews
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Seamless
Fantastic experience. This is usually a task I dread, however Warrantyassure made it a…
Ben Carter, 22 March
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Feels like a more honest approach
Feels like a more honest approach compared to some warranty providers. Everything clearly…
Angus, 21 March
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Simple and easy
I was given a warranty with Warrentyassure when I bought a car recently. Very slick process…
Jake Leonard, 20 March