Understanding your cancellation rights
You can cancel your warranty at any time. Simply give us a call or complete the cancellation form and our team will guide you through the process.
Cancelling your policy
You may cancel your Warranty Assure policy at any time. Your cancellation rights and any entitlement to a refund will depend on when the policy is cancelled and whether a claim has been made under the policy.
Please read the information below carefully to understand how cancellation works and what to expect.
Statutory cancellation rights
If you have paid for your warranty cover, you have a statutory right to cancel your policy within 14 days from the date you receive your policy documentation.
If you cancel within this 14-day cooling-off period:
- A full refund of the warranty premium will be issued, provided no claim has been made
- Warranty Assure will arrange the refund on your behalf
- No refund will be given if a claim has already been made, regardless of the claim amount
If you received this policy free of charge, you may cancel the policy at any time by providing written notice.
Cancellation outside the statutory period
Once the 14-day cooling-off period has ended, you may still cancel your policy at any time by giving prior written notice.
Please note:
- No premium refund will be given if the policy is cancelled after the first 14 days
- No refund will be issued where a claim has been made, regardless of the value of the claim
Cancellation by warranty assure
Warranty Assure reserves the right to cancel your warranty policy by providing 21 days’ prior written notice by registered post to your last known address.
If we cancel your policy:
- No refund will be given where a claim has been made
- In all other cases, we will retain a proportion of the premium for the time you have been on cover and refund the remaining balance
How to cancel your policy
To cancel your policy, you must notify us in writing. You can do this either by completing the cancellation request form below or by contacting us directly.
Cancellation request form
You can cancel your Warranty Assure policy at any time by contacting us on 0845 8727 654, or by completing the request form below.